FAQ

Registration and account

How do I register an account?

Click on REGISTRATION at the top of the Baboss Casino page, fill out the registration form and click “Register”. A welcome email will be sent to the email address you provided with a link to confirm the activation of your account.

I did not receive a welcome email with a link to confirm account activation.

Some email providers may classify our emails as "Spam" and may send our messages to your "Junk" folder. To ensure you continue receiving emails from us, please add our email address to your "Safe" contacts list. If you still do not have an email in your email, please contact our support so we can assist you with account activation.

I forgot my password and can't log into my profile. What should I do?

Please click on the “Forgot your password?” button in the “Login” block at the top of the page, enter your email address, and we will send you instructions on how to reset your password. If you have not received the code, then contact support, we will definitely help you.

Can anyone play Baboss Casino for real money?

To play for real money, you must be at least 18 years old. There is no age limit for Fun Mode players. There are also country restrictions at our casino. Players from the USA, Israel and the UK cannot play for real money at baboss.casino . Online gambling is illegal in some countries. It is your responsibility to check and comply with the laws that apply in your country (or state) regarding betting before registering.

Can I create multiple accounts?

Creating multiple accounts is a serious violation. If a violation is detected, all accounts you have created may be blocked, and the bonus and real accounts may be canceled. If a duplicate account was created accidentally, you should contact support to block it.

Deposits and Withdrawals

How do I make a deposit?

There are different options for making a deposit. You can learn more about the available payment methods for making deposits on the "Wallet" page. In case you have created several applications and paid only one, manual checks are possible for up to 24 hours. We ask you to create only those applications that you will pay.

How do I know if the money I deposited has been credited to my account?

As soon as you make a transfer, the money will immediately appear in the “Balance” block of the “Wallet” section.

How do I withdraw money from my account?

Your money can be withdrawn to your address. Please click on the “Withdraw Funds” button in the “Wallet” after logging into your profile and follow the instructions provided. Please note that you do not need to withdraw your money at the end of each gaming session. It will be saved in your account and available during your next gaming sessions.

I try making a deposit, but system refuses. What's the problem?

Baboss Casino only accepts players from jurisdictions where online real money gaming is not prohibited by law. Your inability to deposit funds into your account may be due to the fact that the jurisdiction in which you live has internal regulations that prohibit online gaming.

What types of cards/bills can I use for deposit and withdrawal?

You can only use cards/accounts that are registered in your name. If you use third-party payment instruments, your profile may be blocked and your bonus and real accounts may be cancelled.

Do I need to wager my deposit to withdraw funds?

Yes, the wagering of the last deposit must be wagered three times. If there were several deposits and you did not place bets on them, then the wagering amount of the deposits is summed up. The wagering amount will not be summed up if there is less than 100 RUB left on the game balance from the last deposit.

Limits on withdrawals

Players with deposits less than 1,000 USD – 500 USD per day, 1,000 USD per week, 10,000 USD per month; For players with a total deposit amount of more than 1,500 USD, the maximum withdrawal amount is 2,000 USD per day, 5,000 USD per week, 25,000 USD per month; For players with a total deposit amount of more than 10,000 USD, the maximum withdrawal amount is 4,000 USD per day, 20,000 USD per week, 50,000 USD per month; Individual consideration of withdrawal limits for VIP players is also available.

Games

Your games are sometimes slow or choppy. Why is this and how can I avoid it?

The speed of the games depends solely on your internet connection. Since our games require constant data exchange, they require sufficient internet bandwidth. We recommend limiting the number of other web applications running on your computer at the same time as our games to improve their performance.

Can I play on my mobile device?

Yes, our games are mobile-friendly. Just open www.baboss.casino and launch any game displayed on the casino's main page!

I have problems with playback of your games on my mobile device.

The problem may occur because you are using an old model of mobile device that our games do not support. Please contact our support team at help@baboss.casino with detailed information about the model of your mobile device, operating system and browser you are using, and we will check for possible issues.

How can I be sure that the payout percentage in your games is fair?

The casino is powered by software that is certified by Itech Labs, an Australian online gaming systems testing laboratory that complies with the ISO/IEC 17025 standard. This means that the RNG (random number generator) is industry standard and all the results you get when playing (the reels in the slots and the cards dealt in the card games) are random. The payouts on all games are also industry standard and range from 94%.

What happens if my internet connection goes down?

If your internet connection fails, you will be able to resume the game from where it left off once the connection is restored. The exception is multiplayer games where other players also participate in the betting.

Can I use VPN?

You can use a VPN to play, but it is only allowed to be used on one device.

Bonuses

How can I get my Welcome Bonus?

To receive your welcome bonus, register an account at Baboss Casino and simply make a deposit of at least . Once your payment is made, the bonus will instantly credit your account. To receive the welcome bonus, you should also check the checkbox when creating a deposit request.

Can I withdraw my bonus?

Yes, you can withdraw your bonus, but only after you have met the bonus wagering requirement. If you request a withdrawal before reaching the minimum wagering requirement, the bonus and winnings will be forfeited.

Where can I see my bonuses?

Once you make a deposit that meets the conditions of a certain bonus, the corresponding bonus is automatically credited to your balance. To view all bonuses, please go to the “My Bonuses” tab in the “Profile” section after logging in. Bonuses are also displayed as a separate column in the “Balance” block of the “My Account” section.

My bonus is gone, what should I do?

The validity period of received bonuses is limited. If the bonus expires, the bonus and the amount of bonus funds are cancelled. If you cannot find your bonus, contact support so that they can help you find it.

Made a deposit but didn't receive the bonus.

Before making a deposit, you must activate the bonus so that it can be credited later. If the size of your deposit does not meet the terms of the promotion, the bonus will not be credited in this case. If for some reason the bonus was not credited, while you fulfilled all the conditions for receiving it, you should contact support for clarification.

Bonus wagering

Bonus wagering is only carried out at rates below 500 rubles. Also, the purchase of bonuses in games is not taken into account when wagering the bonus.

Cashback

Cashback is calculated from the amount of losses over the last 7 days. Cashback is issued to the bonus account, under the wager = 5x. Cashback is issued every Monday. To credit the cashback to the bonus account, you must confirm it (collect). Cashback is available for receipt within 24 hours